Let Us Know

AmeriHealth Caritas Pennsylvania is here to help you engage members in their health and well-being. Let us know when our help is needed.

When members need assistance managing their health, we can help!

Clinical resources
Use our Member Intervention Request Form to let our Rapid Response and Outreach Team (RROT) know of members who we can assist with issues, such as:

• Missing an appointment
• Behavioral health assistance
• Medication noncompliance
• Care management engagement
• Developmental screening issues
• Emergency room misutilization
• Limited to no knowledge of plan benefits
• Needs related to social determinants of health
• Tobacco cessation referral

For questions, call RROT at 1-800-684-5503.

Refer to Case Management
AmeriHealth Caritas Pennsylvania offers care management programs to assist members with their specific health needs. Learn about these programs on our website or use our Member Intervention Request Form to refer a member to a program. Providers also have the option of submitting the Member Intervention form via the NaviNet provider portal. You may also RROT at 1-800-684-5503 for additional assistance.