AmeriHealth Caritas Pennsylvania Earns sixth NCQA Multicultural Health Care Distinction

Multicultural Health Care recognizes organizations that lead the market in providing culturally and linguistically sensitive services, and working to reduce health care disparities

September 14, 2021 - Harrisburg, Pa.

Harrisburg, Pa. — AmeriHealth Caritas Pennsylvania, a Medical Assistance (Medicaid) managed care plan serving central and northwestern Pennsylvania and part of the AmeriHealth Caritas Family of Companies, announced that it has earned Multicultural Health Care Distinction from the National Committee for Quality Assurance (NCQA) for the sixth time.

AmeriHealth Caritas Pennsylvania is one of six AmeriHealth Caritas Medicaid managed care health plans to hold Multicultural Health Care Distinction, which is valid for two years. The health plan offers the following services, among others, to serve the diverse needs of its membership:

  • Online cultural responsiveness training for network providers.
  • Targeted outreach to Spanish-speaking members.
  • Translation services to assist members in the community.
  • Communications to members in their preferred language.

“The COVID-19 pandemic has underscored the importance of our efforts to reduce health care disparities, especially in historically-underserved communities that have been disproportionately affected by this deadly virus,” said Marge Angello, market president for AmeriHealth Caritas Pennsylvania. “It is essential that we continue our efforts to eliminate racial and ethnic disparities in health care to improve the quality of care for those most in need,” Angello added.

NCQA awards Distinction in Multicultural Health Care to organizations that meet or exceed standards in providing culturally and linguistically appropriate services (CLAS). NCQA evaluates how well an organization complies with standards for:

  • Collecting race/ethnicity and language data.
  • Providing language assistance.
  • Cultural responsiveness.
  • Quality improvement of CLAS.
  • Reduction of health care disparities.

“The prevalence of racial and ethnic disparities has been a barrier to improving the quality of health care of many Americans for too long,” said NCQA President Margaret E. O’Kane. “Organizations achieving Multicultural Health Care Distinction are leaders in closing this gap, and NCQA commends them for their dedication.”